Visitor Experience Ambassadors are frontline representatives of the museum who are responsible for providing outstanding visitor service while working at the welcome desk, in the galleries, and during events and public programs. This role affirms the museum’s commitment to creating a welcoming environment and making contemporary art relevant and accessible for all. They serve as the face of the institution and facilitate cultural exchange for guests with diverse needs by creating an inclusive and enjoyable museum experience. Visitor Experience Ambassadors work with a variety of ICA LA constituencies, including the general public, members, donors, artists, program participants, vendors, and staff.

The ideal candidate is an individual who understands the importance of institutional representation; is comfortable interfacing with a broad public; communicates clearly and effectively; can assist with event set-up and breakdown (including moving chairs and heavy furniture, if possible); and works well in a team setting. The candidate should be a self-managing problem-solver who shows initiative, and responds quickly to unexpected situations, as needed. Public engagement with a range of visitors from all communities must be met with a high level of professionalism and interpersonal skills.